When will my order ship?

Ground Shipping / Standard Shipping orders will be processed and shipped in 1-2 business days Monday-Friday.Expedited Overnight and 2-Day Shipping orders placed before 2pm EST Monday - Friday will ship out the same day. Expedited orders placed on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.

How can I get FREE SHIPPING?

We offer FREE shipping on all orders over $150.Sign up for Broad Street Rewards and redeem your points for free shipping rewards. 250-point bonus for signing up = $25 free shipping or promo code, your choice.

Where will my order ship from?

All orders ship from Baton Rouge, LA.

When will I get my tracking number?

You will receive your tracking number when your shipping label is created. As soon as the shipping carrier picks up the package, your tracking information will be updated by the carrier until it arrives at your location.Ground Shipping / Standard Shipping orders will be processed and shipped in 1-2 business days Monday-Friday.Expedited Overnight and 2-Day Shipping orders placed before 2pm EST Monday - Friday will ship out the same day. Expedited orders placed on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.

How can I check my order status?

Login to your Broad Street Rewards account.(https://www.haspel.com/account/login)Auto update: Click on the chat icon 24/7 & enter your 5-digit order # from your confirmation email to receive an update. Email orders@fashion@haspel.com.Call 225-756-4724.Chat online M-F 9am-4pm

How can I change or cancel my order?

Email orders@haspel.com or call 225-756-4724 M-F 9am-4pm.

Where can I see my order history

Create an Account or Login to your Broad Street Rewards account using the email address you place orders with.Click on the white circle logo, on the bottom left of the website or at this link: https://www.haspel.com/account/login

How do I sign up for the rewards program?

Click on the Broad Street Reward dashboard (white/blue circle on bottom left of our website, or in the bottom menu).Click Create Account (use the email address you use to place orders to access retroactive points).Click here to create your Broad Street Rewards account.

What are the benefits?

Be the first to hear about new products, sales and deals, earn rewards with every order, and track your order history.

How do I earn points & redeem rewards?

Launch your Broad Street Rewards dashboard at www.haspel.com by clicking on REWARDS in the top menu or by clicking here.Redeem for $ discounts off your next order or redeem for free shipping code.Signup - 250 pointsEarn 1 point for every $1 spentShare on Facebook - 50 pointsFollow on Instagram - 50 pointsShare on Twitter - 50 pointsCelebrate a birthday - 250 points10 points = $1 reward250 points = $25 reward

What if I want to exchange?

Different size, color or style?We offer FREE exchanges within the first 30 days of purchase.Items must be unworn, tags attached, and with original packaging.Click here to start a FREE exchange.

What if I want to return my order for a refund?

Returns are accepted within 30 days of purchase.Items must be unworn, tags attached, and with original packaging.Click here to start a return.

Where are you located?

Haspel was born in New Orleans in 1909, and has evolved into a direct to consumer, e-commerce business (online only).Haspel corporate offices are located in Baton Rouge, LA.

Do you have physical stores?

We do not have physical locations and do not wholesale to retailers.We are an e-commerce lifestyle brand. You can find our products online:Online: www.haspel.comInstagram: @haspelclothingFacebook: @haspelclothingTikTok: @haspelclothingPinterest: @haspelclothing

What size should I order?

Each of our products offers a size chart. We recommend having your tailor measure you and suggest the best size based on your measurements and how you like your clothing to fit.You can also use the Find Your Size tool located above the sizes on the product pages. Simply input your height, weight, age and general sizing information to receive your sizing information. Haspel offers free exchanges to help you get your best fit! More questions about fit? Email our fit specialist at fashion@haspel.com or call us at 225-756-4724.

What if I don't order the right size?

We offer FREE exchanges within the first 30 days of purchase to help you find the right fit.Start a FREE exchange.

Should I order an Audubon or Toulouse fit?

Audubon = traditional, classic fitToulouse = modern, trimmer fitStill unsure? We recommend having your tailor take your measurements and then select according to our size charts on each product page.

FAQ's

Answers to your frequently asked questions. Check your order status? Wondering about shipping & processing times? Need to start an exchanges or return? Other questions or comments - email fashion@haspel.com or call 225-756-4724.

: Ground Shipping / Standard Shipping orders will be processed and shipped in 1-2 business days Monday-Friday.
Expedited Overnight and 2-Day Shipping orders placed before 2pm EST Monday - Friday will ship out the same day.
Expedited orders placed on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.
: We offer FREE shipping on all orders over $150.
Sign up for Broad Street Rewards and redeem your points for free shipping rewards. 250-point bonus for signing up = $25 free shipping or promo code, your choice.
: All orders ship from Baton Rouge, LA.
: You will receive your tracking number when your shipping label is created. As soon as the shipping carrier picks up the package, your tracking information will be updated by the carrier until it arrives at your location.
Ground Shipping / Standard Shipping orders will be processed and shipped in 1-2 business days Monday-Friday.
Expedited Overnight and 2-Day Shipping orders placed before 2pm EST Monday - Friday will ship out the same day.
Expedited orders placed on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.
: Login to your Broad Street Rewards account.(https://www.haspel.com/account/login)
Auto update: Click on the chat icon 24/7 & enter your 5-digit order # from your confirmation email to receive an update.
Email orders@fashion@haspel.com.
Call 225-756-4724.
Chat online M-F 9am-4pm
: Email orders@haspel.com or call 225-756-4724 M-F 9am-4pm.
: Create an Account or Login to your Broad Street Rewards account using the email address you place orders with.

Click on the white circle logo, on the bottom left of the website or at this link:
https://www.haspel.com/account/login
: Click on the Broad Street Reward dashboard (white/blue circle on bottom left of our website, or in the bottom menu).
Click Create Account (use the email address you use to place orders to access retroactive points).
Click here to create your Broad Street Rewards account.
: Be the first to hear about new products, sales and deals, earn rewards with every order, and track your order history.
: Launch your Broad Street Rewards dashboard at www.haspel.com by clicking on REWARDS in the top menu or by clicking here.
Redeem for $ discounts off your next order or redeem for free shipping code.
Signup - 250 points
Earn 1 point for every $1 spent
Share on Facebook - 50 points
Follow on Instagram - 50 points
Share on Twitter - 50 points
Celebrate a birthday - 250 points
10 points = $1 reward
250 points = $25 reward
: Different size, color or style?
We offer FREE exchanges within the first 30 days of purchase.
Items must be unworn, tags attached, and with original packaging.
Click here to start a FREE exchange.
: Returns are accepted within 30 days of purchase.
Items must be unworn, tags attached, and with original packaging.
Click here to start a return.
: Haspel was born in New Orleans in 1909, and has evolved into a direct to consumer, e-commerce business (online only).
Haspel corporate offices are located in Baton Rouge, LA.
: We do not have physical locations and do not wholesale to retailers.
We are an e-commerce lifestyle brand. You can find our products online:
Online: www.haspel.com
Instagram: @haspelclothing
Facebook: @haspelclothing
TikTok: @haspelclothing
Pinterest: @haspelclothing
: Each of our products offers a size chart. We recommend having your tailor measure you and suggest the best size based on your measurements and how you like your clothing to fit.
You can also use the Find Your Size tool located above the sizes on the product pages. Simply input your height, weight, age and general sizing information to receive your sizing information.

Haspel offers free exchanges to help you get your best fit!

More questions about fit? Email our fit specialist at fashion@haspel.com or call us at 225-756-4724.
: We offer FREE exchanges within the first 30 days of purchase to help you find the right fit.
Start a FREE exchange.
: Audubon = traditional, classic fit
Toulouse = modern, trimmer fit
Still unsure? We recommend having your tailor take your measurements and then select according to our size charts on each product page.

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Shipping & Processing

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