FAQ's

How long will it take to receive an international order?

2-3 weeks depending on the destination.

Where do you ship internationally?

Austria
Belgium
Bulgaria
Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Monaco
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

If ordered by 2pm EST, your order will ship the same day on Monday-Thursday.

Orders placed after 2pm EST, or on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.

We offer FREE shipping on all orders over $150.

Sign up for Broad Street Rewards and redeem your points for free shipping rewards. 250-point bonus for signing up = $25 free shipping or promo code, your choice.

Sportswear ships from Baton Rouge, LA. This includes velvet sport coats, shirts, shorts, casual pants, accessories. 

Tailored clothing items are shipped from Rochester, NY. This includes suits, suit separates, tuxedos, and special orders.

At this time, we do not ship internationally.

For ground shipping & 2-day, your tracking number will arrive in your email when your item ships. Generally, same day if ordered before 2pm EST.

For overnight orders your tracking number will arrive to your email before midnight EST the night before delivery.

Login to your Broad Street Rewards account.(https://www.haspel.com/account/login)

Auto update: Click on the chat icon 24/7 & enter your 5-digit order # from your confirmation email to receive an update.

Email orders@fashion@haspel.com.
Call 225-756-472.
Chat online M-F 9am-4pm

Email orders@haspel.com or call 225-756-4724 M-F 9am-4pm.

Create an Account or Login to your Broad Street Rewards account using the email address you place orders with.

Click on the white circle logo, on the bottom left of the website or at this link:
https://www.haspel.com/account/login

Click on the Broad Street Reward dashboard (white/blue circle on bottom left of our website, or in the bottom menu).

Click Create Account (use the email address you use to place orders to access retroactive points).

Click here to create your Broad Street Rewards account.

Be the first to hear about new products, sales and deals, earn rewards with every order, and track your order history.

Launch your Broad Street Rewards dashboard at www.haspel.com by clicking on REWARDS in the top menu or by clicking here.

Redeem for $ discounts off your next order or redeem for free shipping code.

Signup - 250 points
Earn 1 point for every $1 spent
Share on Facebook - 50 points
Follow on Instagram - 50 points
Share on Twitter - 50 points
Celebrate a birthday - 250 points

10 points = $1 reward
250 points = $25 reward

Different size, color or style?

We offer FREE exchanges within the first 30 days of purchase.

Items must be unworn, tags attached, and with original packaging.

Click here to start a FREE exchange.

Returns are accepted within 30 days of purchase.

Items must be unworn, tags attached, and with original packaging.

Click here to start a return.

Haspel was born in New Orleans in 1909, and has evolved into a direct to consumer, e-commerce business (online only).

Haspel corporate offices are located in Baton Rouge, LA, as well as our sportswear warehouse.

Our tailored clothing US factory warehouse is located in Rochester, NY.

We do not have physical locations and do not wholesale to retailers.

We are an e-commerce lifestyle brand. You can find our products online:

Online: www.haspel.com

Instagram: @haspelclothing

Facebook: @haspelclothing

TikTok: @haspelclothing

Pinterest: @haspelclothing

Each of our products offers a size chart. We recommend having your tailor measure you and suggest the best size based on your measurements and how you like your clothing to fit.

More questions about fit? Email our fit specialist at fashion@haspel.com or call us at 225-756-4724.

We offer FREE exchanges within the first 30 days of purchase to help you find the right fit.

Start a FREE exchange.

Audubon = traditional, classic fit

Toulouse = modern, trimmer fit

Still unsure? We recommend having your tailor take your measurements and then select according to our size charts on each product page.