FAQ's

1. Login to your Broad Street Rewards account.(https://www.haspel.com/account/login)

2. Auto update: Click on the chat icon 24/7 & enter your 4-digit order # from your confirmation email to receive an update. Chat with customer service LIVE online M-F 9am-4pm.

3. Email orders@fashion@haspel.com.

4. Call 225-756-4724
M-F 8am-5pm

Email orders@haspel.com or call 225-756-4724 M-F 8am-5pm.

If ordered by 2pm CST, your order will ship same day Monday-Thursday.

If ordered Monday - Thursday by 2pm CST for same-day shipping. Orders placed after 2pm CST, on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.

FREE shipping on all orders over $100.

Sign up for Broad Street Rewards and redeem your points for free shipping rewards. 250-point bonus for signing up = $25 free shipping or promo code, your choice.

Sportswear ships from Baton Rouge, LA. This includes velvet sport coats, shirts, shorts, casual pants, accessories.

Tailored clothing items are shipped from Rochester, NY. This includes suits, suit separates, tuxedos, and special orders.

At this time, we do not ship internationally.

For ground shipping & 2-day, your tracking number will arrive when your item ships. Generally, same day if ordered before 2pm CST.

For overnight orders your tracking number will arrive to your email before midnight CST the night before delivery.

If you have purchased from us before, use the email address to sign up for Broad Street Rewards and your points accrued will be linked to your account automatically. If you've been shopping with Haspel, you've been earning points with every purchase.

Click here to create your Broad Street Rewards account.

Be the first to hear about new products, sales and deals, and earn rewards with every order.

Signup - 250 points
Earn 1 point for every $1 spent
Share on Facebook - 50 points
Follow on Instagram - 50 points
Share on Twitter - 50 points
Celebrate a birthday - 250 points

10 points = $1 reward
250 points = $25 reward

Redeem for $ discounts off your next order or redeem for free shipping code.

Launch your Broad Street Rewards dashboard at www.haspel.com by clicking on REWARDS in the top menu or by clicking here.

Different size, color or style?

We offer FREE exchanges within the first 30 days of purchase.

Click here to start a FREE exchange.

Returns are accepted within 30 days of purchase.

Click here to start a return.

You may return your items within 30 days from date of purchase for a full refund minus re-stocking fees. Please include all original tags.

All returns will be charged a $15 re-stocking fee which will be deducted from the overall return amount.

Once your return is received, we will process your refund. Note: Some banks may take up to 10 days to process your refund.

Any products sold as “final” cannot be returned nor can we issue price adjustments if purchased previously at a higher price. 

*Customer will not be charged re-stocking fee for any damaged products or incorrect products shipped.

Haspel was born in New Orleans in 1909, and has evolved into a direct to consumer, e-commerce business (online only).

Corporate offices are located in Baton Rouge, LA, as well as our sportswear warehouse.

Our tailored clothing warehouse is located in Rochester, NY.

We are an e-commerce lifestyle brand. You can find us:

Online: www.haspel.com
Instagram: @haspelclothing
Facebook: @haspelclothing
TikTok: @haspelclothing
Pinterest: @haspelclothing

We offer FREE exchanges within the first 30 days of purchase to help you find the right fit.

Start a FREE exchange.

Review our Fit Guide to help you get your best fit.

Audubon = traditional, classic fit

Toulouse = modern, trimmer fit

Still unsure? We recommend having your tailor take your measurements and then select according to our size charts on each product page.

Review our Fit Guide to help you get your best fit.