FAQ's

Ground Shipping / Standard Shipping orders will be processed and shipped in 1-2 business days Monday-Friday.

Expedited Overnight and 2-Day Shipping orders placed before 2pm EST Monday - Friday will ship out the same day.

Expedited orders placed on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.

We offer FREE shipping on all orders over $150.

Sign up for Broad Street Rewards and redeem your points for free shipping rewards. 250-point bonus for signing up = $25 free shipping or promo code, your choice.

All orders ship from Baton Rouge, LA.

You will receive your tracking number when your shipping label is created. As soon as the shipping carrier picks up the package, your tracking information will be updated by the carrier until it arrives at your location.

Ground Shipping / Standard Shipping orders will be processed and shipped in 1-2 business days Monday-Friday.

Expedited Overnight and 2-Day Shipping orders placed before 2pm EST Monday - Friday will ship out the same day. 

Expedited orders placed on Friday, Saturday, or Sunday, or on National Holidays will ship on the next business day.

Login to your Broad Street Rewards account.(https://www.haspel.com/account/login)

Auto update: Click on the chat icon 24/7 & enter your 5-digit order # from your confirmation email to receive an update.

Email orders@fashion@haspel.com.
Call 225-756-4724.
Chat online M-F 9am-4pm

Email orders@haspel.com or call 225-756-4724 M-F 9am-4pm.

Create an Account or Login to your Broad Street Rewards account using the email address you place orders with.

Click on the white circle logo, on the bottom left of the website or at this link:
https://www.haspel.com/account/login

Click on the Broad Street Reward dashboard (white/blue circle on bottom left of our website, or in the bottom menu).

Click Create Account (use the email address you use to place orders to access retroactive points).

Click here to create your Broad Street Rewards account.

Be the first to hear about new products, sales and deals, earn rewards with every order, and track your order history.

Launch your Broad Street Rewards dashboard at www.haspel.com by clicking on REWARDS in the top menu or by clicking here.

Redeem for $ discounts off your next order or redeem for free shipping code.

Signup - 250 points
Earn 1 point for every $1 spent
Share on Facebook - 50 points
Follow on Instagram - 50 points
Share on Twitter - 50 points
Celebrate a birthday - 250 points

10 points = $1 reward
250 points = $25 reward

Different size, color or style?

We offer FREE exchanges within the first 30 days of purchase.

Items must be unworn, tags attached, and with original packaging.

Click here to start a FREE exchange.

Returns are accepted within 30 days of purchase.

Items must be unworn, tags attached, and with original packaging.

Click here to start a return.

Haspel was born in New Orleans in 1909, and has evolved into a direct to consumer, e-commerce business (online only).

Haspel corporate offices are located in Baton Rouge, LA.

We do not have physical locations and do not wholesale to retailers.

We are an e-commerce lifestyle brand. You can find our products online:

Online: www.haspel.com

Instagram: @haspelclothing

Facebook: @haspelclothing

TikTok: @haspelclothing

Pinterest: @haspelclothing

Each of our products offers a size chart. We recommend having your tailor measure you and suggest the best size based on your measurements and how you like your clothing to fit.

You can also use the Find Your Size tool located above the sizes on the product pages. Simply input your height, weight, age and general sizing information to receive your sizing information.

Haspel offers free exchanges to help you get your best fit!

More questions about fit? Email our fit specialist at fashion@haspel.com or call us at 225-756-4724.

We offer FREE exchanges within the first 30 days of purchase to help you find the right fit.

Start a FREE exchange.

Audubon = traditional, classic fit

Toulouse = modern, trimmer fit

Still unsure? We recommend having your tailor take your measurements and then select according to our size charts on each product page.