- 30 Days:All returns and exchanges must be made within 30 days of purchase.
- No Wear & With Tags: All items must be returned in new condition and with original packaging and tags.
- Final Sale: Items marked "final sale" cannot be returned or exchanged unless you add Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return final sale items and receive a refund. If you choose to not purchase Kover Return Assurance, your order is final sale. You can learn more about Kover Return Assurance below.
- No price adjustments on previous purchases.
- Need a different size, color, or style?
- Shipping Label: We provide a pre-paid shipping label on exchanges.
- Exchanges require return of items and a new order to be placed first.
- When will I get my new items?Typical exchanges take 10-14 days depending on how quickly we receive your items.
- Need it faster? Email orders@haspel.com to expedite your exchange.
- Shipping Label?We do not provide a pre-paid shipping label on returns. You will have the option to purchase a shipping label in the return form process or return on your own.
- When will I get my refund? Once we receive your items, we will process your refund. Your bank may take up to 10 business days to process your refund.
Get peace of mind while purchasing final sale items when you add Kover Return Assurance.
You’ll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
Returns must be initiated within 30 days of the purchase date.
To initiate a return, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/.
Kover will provide a prepaid return shipping label for domestic orders. We are unable to offer free return shipping on eligible item(s) returned. We will deduct the standard $9 return shipping fee from your refund when processing the return.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.
Questions? Email us at return@kover.ai.
